FAQs

All of our orders are shipped from our warehouse in Richmond, Virginia.

Orders can be shipped anywhere in the U.S. (included PR, USVI, etc) - Exclusion: If an order contains lithium batteries, it cannot be shipped overseas, even to U.S. territories.

Order status and tracking information can be found by viewing your Order History, found within your Account, then clicking on the order number.

If you would like to cancel your order please email us at customerservice@brandito.net and include your order number. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you get in touch.

All merchandise is guaranteed for workmanship and quality for 90 days from date of purchase. If for any reason you are not satisfied, email us at customerservice@brandito.net and we will arrange a refund/replacement for damaged goods. If you could include your order number, a brief description of the fault and a digital photo of any visible issues when getting in touch, it will help us to resolve the problem as quickly as possible.

No, we ask that you use a single credit card when paying for an order.

Head to the gift certificate page located at the top navigation or footer – from here you can add gift certificates to your cart. If you want to buy gift certificates in bulk or in different value denominations, please submit a request.

Yes! You can use multiple gift certificates in one purchase. If an order total is over the balance of your gift certificates(s), you will be prompted to complete payment using a credit card.

Yes, gift certificate balances expire 2 years from date of issue, where permissible under applicable law. The expiry date of any gift certificate is clearly displayed on the gift certificate voucher itself, which will be emailed to recipients. Note that the gift certificate is nontransferable and nonrefundable and can only be spent on Company Store site purchases.