FAQs
Frequently Asked Questions
All of our orders are shipped from our warehouse in Richmond, Virginia.
Orders can be shipped anywhere in the U.S. (included PR, USVI, etc) - Exclusion: If an order contains lithium batteries, it cannot be shipped overseas, even to U.S. territories.
Order status and tracking information can be found by viewing your Order History, found within your Account, then clicking on the order number.
If you would like to cancel your order please email us at customerservice@brandito.net and include your order number. We will make every attempt to cancel your order depending on where it is in the ordering process. Please have your order number available when you get in touch.
Any item that arrives to you damaged or defective can be sent back for a refund or replacement, when available. Please contact customerservice@brandito.net to notify us of the damage and let us know if you prefer a new item or a refund.
Apparel items that do not fit are not deemed defective. Please contact customer service to initiate your apparel return. You will be responsible for shipping the item back to our warehouse. Once the item is received we will refund your original form of payment for the product value. You can then place a new order if desired.
Apparel items that do not fit are not deemed defective. Please contact customer service to initiate your apparel return. You will be responsible for shipping the item back to our warehouse. Once the item is received we will refund your original form of payment for the product value. You can then place a new order if desired.
No, we ask that you use a single credit card when paying for an order.
We are no longer offering Gift Certificate purchases on the store because Gainwell’s T&E policy states that Gift Cards are non-reimbursable. For those that have a Gift Certificate that they purchased or were given, those can still be redeemed.